We are sorry to hear that you are planning to leave.
Please let us know if there is a reason for your cancellation so we can double check the issue for you again to void your concerns.
If you insist to cancel please follow steps below;
1. Make sure to check you have cancelled Paypal subscription.
2. Make sure you have the latest backups of your files from server
3. Login billing portal
4. Click Services > My services from top menu
5. Click the plan you like to cancel to see details
6. At left navigation there is a link "Request cancellation" click that
7. Leave us a feedback so we can improve our services for future clients
8. Click the cancellation button
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